How does my product guarantee work?
This product is guaranteed for 2 years from the sale date indicated on the receipt. A product covered by the warranty will be repaired or exchanged free of charge. The warranty covers defects in your product excluding those resulting from normal wear or abnormal conditions of use.
How can I be sure of the strength and durability of my jacket?
We guarantee our products for 2 years and offer to repair products using local entities should you accidentally damage such products. Contact us through our website to find out more and for the procedure to follow to have your product repaired.
We take particular care in choosing all the elements and components that make up our products, to guarantee the best possible durability.
Can I compare products' environmental impact?
The product's environmental footprint is calculated for its entire life using various indicators. An ABCDE score is produced to help you easily identify products with the best environmental performance by comparing products of the same type. Decathlon has voluntarily signed up to this approach:
Video: https://www.youtube.com/watch?v=A9nsE6EnTtg
All our sustainability work is on http://developpement-durable.decathlon.com/
Can I be sure my jacket offers good protection in bad weather?
For tackling bad weather (rain, snow, wind, etc.), the jacket has been developed with a component and assembly that stops water from getting through and reduces wind-chill. The waterproof rating is measured by placing the product in a special shower that replicates the real-life conditions encountered by snowboarders in use. Finally, we wore them for several days' snowboarding under all conditions to validate their waterproofness.
Water often gets in through the seams. Do my pants have taped seams?
As well as the waterproof material, taped seams are incorporated to strength the waterproofing of the jacket. These are waterproof adhesive strips taped to the inside seams of the garment to make it perfectly watertight. These taped seams are present on the areas most exposed to snow (buttocks, hips).
What is the water-repellent treatment of my jacket for?
The water-repellent treatment of a fabric makes water to run off its surface without seeping in thanks to a treatment applied to its outer surface. The fabric does not become waterlogged, so it stays light and warm. This treatment must be renewed during the product’s lifespan, after 2 to 3 washes on average with the help of the products available in our stores. All our waterproof snowboard jackets have a water-repellent treatment.
"Coated" jacket: what are the advantages of this coating?
There's a label at the top of the back lining on which you can write your child's name to personalize the product. A useful trick for finding your jacket when skiing, in the nursery or at school, Breathable coating involves covering a textile support with a paste or liquid in order to create a protective film. A breathable coating serves as a waterproof barrier that allows water vapor through.
How will my ski jacket keep me warm?
To keep you warm, we insulate the product using padding. Padding is a synthetic component made from polyester, which stores more or less air, depending on the length of the fibers. Padding can be standard, hi-tech or siliconized, each with different properties (warmth, lightweight, supple, etc.).
How should I dress to avoid feeling cold on the slopes?
In order to keep warm and dry, we recommend using the 3-layer rule. The principle is simple: use 3 layers of fabric, each having a particular function. Your undergarment must insulate and retain warmth. Your hoodie or sweatshirt provides you with warmth whereas the jacket protects you from bad weather. All these layers should be breathable in order to evacuate humidity.
How can I stop snow from getting into my jacket?
Our jackets have elasticated snow skirts that can be adjusted at the waist. If you fall or ski in fresh snow, the seal keeps the snow out.
How should I look after my product?
To optimize your jacket's performance and durability, we advise the following: Machine wash separately at 86°F. Synthetics cycle. Turn inside out. Use a small amount of detergent. No softener. Wring out manually. Dry on a hanger in a warm, well-ventilated place. Do not dry-clean. Do not place on a radiator. You can re-watertight the outer fabric using a fabric waterproofing spray. Read the labels carefully.
